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I only have my mortgage with Abbey...is this email the real thing?

Posted by: jack | March 14th, 2010 |
  • IMPORTANT - Customer Service Messageā 

    From: Abbey National plc. (online@abbey.co.uk)
    You may not know this sender.Mark as safeMark as unsafe
    Sent: 15 December 2008 02:43:27

    --------------------------------------...

    Dear Abbey Customers Upgrade 2009

    Due to concerns, for the safety and integrity of the Abbey
    account we have issued this warning message.

    It has come to our attention that your Abbey account information needs to be
    updated as part of our continuing commitment to protect your account
    in this year 2009 and to reduce the instance of fraud on our website.
    If you could please take 5-10 minutes out of your online experience and
    update your personal records you will not run into any future problems
    with the online service.

    Once you have updated your account records your Abbey account
    service will not be interrupted and will continue as normal.

    To update your Abbey records click on the following link:

    Update Your Abbey Account Access.

    Thank You.

    This email was sent by the Abbey Online Server. This is done for your protection.

    Regards,
    Michael Di-Lella
    Customer Advisor
    Abbey Direct


    --------------------------------------...

    Please do not reply to this e-mail. Mail sent to this address cannot be answered.



    See full details of our guarantee

    Abbey National plc.
    Authorised and regulated by the Financial Services Authority
    Registered in England No.2294747.
    Date:15/12/2008
    Internet Banking Promise :"We're so confident of our site's security that we take full responsibility for it: if you ever innocently suffer any fraud as a result of our Internet Banking service, we'll refund any money taken from your account. That's a promise."
    For security reasons, when you have finished using Internet Banking always select SIGN OFF.
    If you have opted not to receive paper statements it is good practice to regularly check your statement online.

    Internet communications are not guaranteed to be secure unless the data being sent is encrypted. Abbey does not accept responsibility for loss arising from unauthorised access to Internet communications and/or the corruption of data by a third party.

    Abbey are unable to respond to replies sent to this email address.


  • They dropped the word 'National' from the name ages ago so this email is obviously fake


  • I never use the links in Emails, I always open up a new window and enter the website myself.

    These emails are known as phishing:
    http://www.webopedia.com/TERM/p/phishing...


  • No this is phishing, if you reply they'll empty your account and you wont get reimbursed by Abbey as the banks are arguing that these scams have been around for so long that everyone is aware of them


  • I would not trust that e-mail. Throw it away. Your mortgage company has all the information it needs from you on this account. If they need to get more information i'm sure they will contact you by some other form.


  • Do not reply- as far as I am aware Abbey's on line banking address is Abbey.com (not co.uk). If you regularly use the on line service, access it in the usual way and you will be told there whether any of your details need to be updated.


  • No it's not real, i contacted Abbey about this last week.I queried it becauswe it says 'Abbey National', theyre not known as that anymore.Please don't respond to these emails.Please don't click on anything.


  • what i do when i get these scams is i print them off and take them to the Bank/building society [in your case Abby] and let them deal with it
    it cost you a sheet of paper and a bit of time, much much better than an Empty bank account


  • Never, ever respond to this or any other similar e.mails as they are a con, trying to get your personal, banking details from you, either forward a copy to the genuine Abbeys security dept or delete it, believe me i have had loads of these, nearly all are from banks i don't bank with, telling me i must update details of my account.







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